It may be unexpected to call linen rental service a partnership, but at Crown Health Care Laundry Services, we focus on being your high-quality linen solution partner, not just a provider.
We are here to help maximize your linen utilization and reflect your patient care values. Unlike many of our competitors, we only service the healthcare industry. This focus and commitment have allowed Crown to become experts in the field of healthcare laundry.
The Crown Distinction
- Everything we do is backed by a solid commitment to your satisfaction
- Line of high-quality products designed to improve patient satisfaction
- Regular service calls from your dedicated customer advocate to review costs-per-patient-day inventory and product mix
- Nine company-owned processing facilities and a mobile 800 KW generator for disasters mean you don’t miss orders at critical times
- Clinic route service
- Prompt delivery windows and quick response times to special requests
- We minimize cost by eliminating loss through all waste streams
- Certified hygienically clean for infection prevention
- Complete reporting and linen tracking software. Linen can be reported by time-frame, item or destination
- Facilities receive 100% credit for any rejected linen, with a guaranteed rejection rate of less than 3%
Our full range of healthcare linen services can help meet your facility’s service and expense objectives.
Eliminate invoice confusion and increase billing clarity.
Crown’s transparent billing standards
Our transparent billing standards ensure you are billed fairly and accurately, with unnecessary fees eliminated. For our larger partners, we use a true, clean scale pound and an easy to understand system to bill and verify linen loss. Our smaller outpatient facilities pay a per-piece price for each item used. Your custom inventory numbers are based on usage. Your inventory can be adjusted throughout the year as patient volumes fluctuate. Our highly skilled route men will order back linen for you each week to ensure you have the right amount to meet your demand.
Improve patient satisfaction, control costs and standardize bed makeup.
Crown’s Linen Rental Services
Our product mix has been tested and reviewed by caregivers and patients with comfort and modesty in mind. When you’re ready to begin linen services with Crown, a product and usage assessment takes place. During this time, we suggest a customized product mix designed to standardize your bed makeup and help control your costs. Once finalized, we purchase brand new linens and use a fair and transparent replacement procedure to guarantee your fill rate.
Control linen loss and improve inventory management.
Crown’s Linen Utilization Experts
Our trained Linen Utilization Experts look for cost-controlling opportunities throughout your facility. Let our staff help you set and adjust par levels, improve ordering habits, initiate new inventory control measures, host best linen practice education for your staff, and participate in your linen committee. Our new customers can often see a 5% reduction in their pounds per adjusted patient day. Customers receive this benefit at NO COST as part of our exclusive solution-oriented service.
More than 2,000 hospitals, outpatient clinics, and physician offices depend on us to process over 200 million pounds of linen each year.