January brought unprecedented winter storms across nearly every part of Crown’s service area. Regions as far south as the Florida Panhandle saw significant accumulations, with some areas receiving up to 10 inches of snow. Despite these extreme conditions, Crown Health Care Laundry Services upheld its commitment to reliable service—every customer received their scheduled delivery, and our drivers did it with zero accidents. Thanks to the dedication of our incredible drivers and the strength of our logistics and operations teams, every delivery was completed as scheduled—proving once again that Crown’s service reliability stands unmatched, even in the harshest conditions.

How we did it:

Proactive Logistics & Emergency Planning

• Adjusting Deliveries: We proactively moved deliveries up or back slightly to ensure customers had the linens they needed before road conditions deteriorated.
• Route Optimization: Our logistics team closely monitored road conditions and adjusted routes in real time, ensuring the safest and most efficient delivery paths.

Strategic Operations & Supply Chain Resilience

• Ten Processing Facilities Across the Southeast: This extensive network allows us to shift production and distribution as needed to maintain service continuity.
• Depot Staging & Distribution: By utilizing our distribution depots, we ensured that customers had access to linen even if a processing facility faced delays.
• Investments in Pre-Wash Linen: Our investment in pre-washed linen from our manufacturers ensured our customers had access to clean, ready-to-use linen even if processing times were impacted.

Risk Mitigation & Emergency Preparedness

• Generators & Backup Power: All Crown processing plants are equipped with backup power solutions, ensuring continued operations even during outages.
• Vendor & Supply Chain Optimization: Our well-established vendor relationships and robust inventory management practices ensured a stable and consistent supply of linens throughout the storm.

This winter storm reinforced why Crown is the premier healthcare linen service provider in the Southeast. Our ability to plan, adapt, and execute with precision ensures that our customers can always rely on us—no matter what the weather brings.

Thank you to our Team!

None of this would be possible without the dedication of our drivers, logistics teams, sales and service representatives, and plant employees, who went above and beyond to ensure every delivery was made. Their commitment to service and excellence is what sets Crown apart. As we look ahead, Crown remains committed to continuously improving our emergency response strategies, further strengthening our supply chain, and ensuring that our customers always have the linen they need—rain, shine, or snow.